Customer selects a quote
The accepted quote becomes the booking total. The booking records the pre-tax amount, tax included in the provider quote and the platform commission.
PAYMENTS & FEES
Know what happens to the money before you book.
Find Local Help currently uses PayPal for customer payments and manually verifies payment status in each booking. Providers should not begin work until the booking shows that payment has been verified.
Customer pays Find Local Help
The workspace displays a PayPal payment link and the exact amount. Customers should include the job reference and report the payment in the booking.
Payment is verified
A payment report is not the same as a verified payment. Find Local Help checks PayPal and updates the booking after the full amount has been confirmed.
Provider is paid after completion
After work is reported complete and the customer or administrator confirms completion, the provider payout can be recorded.
PROVIDER FEE
20% of the pre-tax accepted quote.
Find Local Help retains 20% of the pre-tax quote on completed jobs. The provider receives 80% of the pre-tax amount plus the tax amount they included in the accepted quote. Payment-processing costs are covered from Find Local Help's share.
Providers are responsible for deciding whether tax applies to them and for including any applicable tax, disposal charges, travel and other agreed costs in the customer total.
PAYMENT SAFETY
A few important rules.
Pay the amount shown in the booking
Do not send a second payment while verification is pending. If an amount is wrong, contact support before paying.
Card details stay with PayPal
Find Local Help does not ask you to type card numbers into our website. Payment credentials are handled by PayPal when you follow the payment link.
Wait for verification
Providers should not rely on a screenshot or customer message as proof of payment. The booking should show verified payment before work begins.
Questions about a payment?
Use your job reference and contact us before sending additional money or starting work.