Be accurate
Keep your profile, service area, equipment, availability and insurance answer current. Do not claim qualifications, experience or coverage you do not have.
PROVIDER STANDARDS
Good local work starts with accurate information and professional follow-through.
Providers are independent service providers, not employees of Find Local Help. Approval lets a provider participate in the marketplace, but each provider remains responsible for the work they offer and perform.
Quote clearly
State the customer total, applicable tax and what the price includes. Account for labour, travel, disposal, equipment and other agreed costs before the customer accepts.
Work safely and lawfully
Only accept work you can safely and legally perform. You are responsible for required insurance, licences, permits, disposal rules, vehicle requirements and trade-specific obligations.
MINIMUM EXPECTATIONS
Providers using Find Local Help agree to:
- Review the full job details before quoting.
- Use honest photos, names and business information.
- Arrive when agreed or communicate promptly if plans change.
- Treat customers, their property and other providers respectfully.
- Protect customer addresses and contact information.
- Wait for Find Local Help payment verification before starting a booked job.
- Follow lawful disposal and environmental requirements.
- Use appropriate equipment, vehicles and protective gear.
- Report accidents, damage, safety concerns or disputes promptly.
- Mark work complete only after the agreed scope has been performed.
- Not pressure customers for off-platform payment on a Find Local Help booking.
- Not use the marketplace for fraud, harassment, discrimination or unlawful activity.
HIGHER-RISK WORK
Some jobs need more than general help.
Providers should not accept regulated, hazardous or specialist work unless they are properly qualified and legally permitted to perform it. Examples can include electrical, gas, structural, asbestos, hazardous waste, certain tree work or other regulated activities.
Customers should ask for appropriate proof where the nature of the job makes qualifications or insurance important.
ENFORCEMENT
Marketplace access can be limited.
Find Local Help may pause, decline or remove provider access when information is misleading, a provider repeatedly fails to communicate, payment rules are bypassed, safety concerns arise, complaints suggest a meaningful risk, or the provider otherwise violates these standards or the Terms of Service.
Approval and continued access are not guarantees of job volume or customer selection.
Ready to offer local services?
Choose the services, equipment, coverage and availability that accurately describe what you can do.